Responsible game

Sultan Games is an informational resource about bonuses and promotional offers. We do not accept bets and do not conduct gambling. Our goal is to provide accurate reference information and support the principles of responsible gaming so that gambling remains a controlled form of entertainment.

Who we are and how we help

We publish operator reviews, describe promotion terms, and explain basic rules and risks. Decisions about registration, deposits, and gameplay are made by you. Before acting, always check the legislation of the Republic of Kazakhstan and the rules of the chosen operator. In the country, special norms apply: casinos are allowed only in zones defined by law (Konaev and the Shchuchinsk–Burabay cluster); the online segment is more strictly regulated, and liability is provided for illegal activity.

Age and access

Gambling in Kazakhstan is permitted only for persons aged 21+; operators are obliged to verify age and identity (KYC). Additional restrictions apply to certain categories of citizens, and self-limitation mechanisms exist. Initiatives to tighten the rules are periodically considered, so we update this page as changes occur.

Self-exclusion and state services

Citizens of Kazakhstan can apply for self-exclusion from gambling and betting through the official state mobile service eGov Mobile. Applications may be submitted for a chosen period, including long-term, to help protect yourself if gambling gets out of control.

Registration and security

When creating an account with an operator, provide accurate data and complete verification — this protects against fraud and is required for payouts. Use unique passwords and two-factor authentication, and do not share login credentials with third parties. Financial operations should be carried out only through official operator payment solutions; suspicious transactions may be suspended until verification. Sultan Games does not process or store payment data: settlements take place between you and the operator.

Fair play and transparency

Honest operators publish rules, limits, and bonus terms, use certified Random Number Generators (RNG), and support responsible gaming tools. Before playing, study game contribution to wagering, bet limits, and promotion deadlines — this reduces risks and helps build realistic expectations.

Responsible gaming tools

• Limits: on deposits, bets, losses, and session duration; reminders about time spent in play.

• Pause/blocking: “cool-off,” temporary suspension, or full self-exclusion for a chosen period (including via eGov for citizens of Kazakhstan).

Signs of problem gambling

• Gambling interferes with work, studies, or relationships; you feel the urge to “win back” at any cost.

• You spend more than planned, hide expenses, or neglect obligations due to long sessions.

If you recognize yourself — take a break, enable restrictions, and seek help (including from a specialist).

Prohibited actions and moderation

Fraud, multiple accounts, using other people’s details, interfering with services, and spreading false information are prohibited. Violations may result in blocking and other measures under the law.

Intellectual property

Sultan Games materials are protected by copyright. Copying and modification are allowed only with the rights holder’s consent.

Limitation of liability

We strive to publish accurate information, but promotion terms and the availability of external resources may change. Decisions made on the basis of the site’s materials are your responsibility.

Page updates

This document is updated as legislation and operator practices evolve. The new version comes into force upon publication; the date of the last revision is indicated at the top.

Contacts

For questions about responsible gaming and material accuracy: support@sultangames.kz