Privacy policy

This Policy explains what personal data we process, on what grounds and for what purposes, where and how long we store it, to whom we transfer it, how we protect it, and what rights users from the Republic of Kazakhstan have.

Who we are and how to contact us. Sultan Games is an informational online service about bonuses and promotional offers in the gambling industry. For questions regarding personal data, write to privacy@sultangames.kz. We respond to data subject requests no later than 30 calendar days.

Legal grounds and principles of processing

We follow the legislation of the Republic of Kazakhstan on personal data. Databases containing personal data of users from Kazakhstan are stored on the territory of the Republic of Kazakhstan (data localization). Cross-border transfer is allowed with your consent and provided that adequate protection is ensured in the destination country. In case of a security incident affecting personal data, we notify the authorized state body and act in accordance with established requirements.

What data we process and why

Personal data means any information about a person that allows identification. We may process identification and contact details, account and interaction data with the site, and technical data (IP address, user-agent, interface language, time zone, cookie identifiers, error telemetry).
Purposes: support of the site and account, ensuring security, communication regarding requests, analytics and service improvement, compliance with the laws of Kazakhstan (including record-keeping for dispute resolution and protection of rights).

When and from where we obtain data

• you provide it when contacting support, subscribing to newsletters, or setting up your profile;
• data is generated automatically when using the site (cookies, logs, diagnostics);
• in some cases — from trusted technical contractors (hosting, mail and analytics services, anti-fraud/security) — strictly as necessary and under processing agreements.

Cookies and analytics

Cookies and similar technologies are used to maintain authorization (if a personal account is available), remember settings, measure traffic, and improve the interface. You can manage categories of cookies via the consent banner and browser settings; disabling certain categories may affect site performance.

Who we share data with and why

Access to personal data is limited and provided on a need-to-know basis. Transfer may be made to infrastructure providers (hosting, CDN, mail services, security monitoring) and state authorities — in cases and procedures provided by the laws of Kazakhstan. For providers outside Kazakhstan, contractual and technical safeguards apply. All recipients are obliged to ensure confidentiality and security.

Where we store and how we protect

Main databases of personal data of users from Kazakhstan are physically stored on servers in Kazakhstan. Access is role-based; TLS encryption, event logging, least-privilege access, regular updates, and security monitoring are applied.

User rights

Users have the right to:
receive confirmation of processing and a copy of personal data; request correction of inaccuracies or deletion if there are no grounds for storage; restrict processing or object in cases provided by law; withdraw consent (for consent-based processing) without affecting past legality; file a complaint with the authorized body in Kazakhstan for personal data protection.

Requests should be sent to privacy@sultangames.kz. For security reasons, we may ask you to confirm your identity. Response time — up to 30 calendar days.

Self-exclusion and responsible gaming

We support responsible gaming principles and inform about available self-limitation tools at operators and through state digital services of Kazakhstan (self-exclusion upon user request). The minimum age for gambling participation in Kazakhstan is 21+.

International transfers

When services require use of providers outside Kazakhstan, we request your consent and apply contractual and technical safeguards. The main storage of personal data of users from Kazakhstan remains in Kazakhstan.

Policy updates

We may update this document in case of changes in legislation, data protection practices, or providers. The new version takes effect from the moment of publication; the update date is indicated at the top of the page.

Disclaimer

Sultan Games is an informational resource. We do not accept bets and do not conduct gambling. Use the site in compliance with the laws of Kazakhstan and the privacy/security policies of your chosen operator.